If you read about Backbone Support for Collective Impact, the typical approach to providing backbone support relies on appropriately-trained staff to achieve the desired coordination. The staff of the backbone organization spends most of its time managing information and communication. As described in the earlier posts, most of...
Continuous Communication
Who Owns the Alignment for EMR Deployments
I recently had an interesting discussion with some people who had been involved with selling and implementing Electronic Medical Records at various hospitals. Everyone agreed that a successful deployment of EMR technologies required many different things to be aligned—process changes, training, physician engagement, system design and configuration that would support …
How to Handle a Large Number of Strategic Objectives
A previous post identified seven areas where the Balanced Scorecard (BSC) and Lean Six Sigma (LSS) need each other. The first item on the list has to do with defining strategic objectives. This is, obviously, a crucial component of defining an organization’s strategy. If the strategic objectives are ill-defined and …